Hire a mystery shopper in London. Find out what your customers actually experience.

Neighborhoods we mystery shop in London

Coverage across every major commercial district in London, Ontario, whether your business is downtown, on a high street, or in a suburban plaza.

• Richmond Row
• Old East Village
• Wortley Village
• Masonville
• Byron
• + anywhere else in London with a postal code

Mystery shopper London: FAQ

How much does it cost to hire a mystery shopper in London?

Mystery shopping in London starts at $99 CAD for a single mission and goes up to $599 CAD for the Full Recon package (5 in-person shops plus a phone shop). GST/HST/PST is added at checkout. No contracts or monthly minimums.

How do I hire a secret shopper in London?

Book online at undercovershopper.ca/book in about 60 seconds. Pick a product, enter your London business address, choose what you want the shopper to pay extra attention to, and pay by card. We assign a vetted local shopper within 24 hours.

Are the mystery shoppers actually based in London?

Yes. We only assign shoppers who live within their stated travel radius of your business, so the person walking into your London location is a real local customer who has no connection to your business. We never use call-center or AI-generated reports.

What kinds of businesses can be mystery shopped in London?

Most often: restaurant, cafe, retail, gym, plus gyms, dental practices, cannabis dispensaries, and other service businesses across London. If you can buy something or be served at your business, we can shop it.

How long until I get the mystery shopping report?

Reports for London missions are delivered within 7–14 days of booking. The shopper has up to 72 hours after their visit window closes to submit; we QA the report internally before it lands in your inbox, with photos and a clear pass/fail on the checks you picked.

Can I tell the mystery shopper what to focus on at my London business?

Absolutely. At booking you choose up to 5 specific things the shopper should pay extra attention to (for example "did they suggest a wine pairing", "was the bathroom clean", or "did the cashier mention the loyalty program") on top of the standard service, cleanliness, and product checks.

Is mystery shopping legal in Ontario?

Yes. Mystery shopping is a standard, legal market-research practice in Ontario and every Canadian province. Shoppers act exactly like regular customers: they buy, observe, and report. They never deceive in a way that creates legal exposure for you.