★Mystery shopping across Canada
Hire a mystery shopper for your business.
We visit as a regular customer, document everything, and send you the full report.
Restaurants · Retail · Cafes · Salons · Dispensaries · Auto
Starting at $208.60. No contracts.
See a real mystery shopping report
You pick the questions when you book. The shopper answers every one, in their own words.
What we evaluate
- Greeting
- Cleanliness
- Wait time
- Customer service
- Product knowledge
- Upselling
- Overall experience
How it works
- 1Book
- 2A shopper visits
- 3Report delivered
- 4Fix what's broken
Book your first mystery shop
One visit. One report. Your business exactly as your customers see it.
One Mystery Shop
Most popular- One in-person visit by a vetted local undercover shopper
- Full structured report
- 4+ required photos with GPS coordinates + time stamps
- AI-screened narrative + operator action notes
- No contract. No auto-renew. Pay per shop.
Need multiple visits or annual monitoring? See all plans →
Trusted by businesses like yours
“We thought we knew what our customers were experiencing until Undercover Shopper visited our store. The report was detailed, objective, and highlighted several opportunities we had completely overlooked. It gave us practical feedback that we were able to implement immediately. I would recommend Undercover Shopper to any business owner who wants an honest look at their customer experience”
Mystery shopping in Canada: common questions
Straight answers on how mystery shopping works, what a secret shopper visit costs, and what you get back in a customer experience audit.
How does mystery shopping work in Canada?
You book online and tell us your business address, industry, and what to focus on. We assign a vetted local shopper who visits anonymously, behaves like a normal customer, and documents service, speed, and cleanliness. You get a photo-backed report. Undercover Shopper operates Canada-wide.
How much does a mystery shop cost?
A single mystery shop starts at a flat per-visit rate in CAD with no contracts or monthly minimums. Multi-visit and recurring-monitoring packages cost less per shop. Taxes are applied at checkout and pricing is shown up front before you pay.
How long does it take?
From booking to report in hand is typically 7 to 14 days. We schedule a visit window, dispatch a vetted local shopper near your business, and QA the report before it reaches you.
How do I hire a mystery shopper?
Book online at undercovershopper.ca in about 60 seconds: pick a package, enter your business address, choose what the shopper should pay extra attention to, and pay by card. We assign a vetted local shopper, usually within 24 hours.
What industries use mystery shopping?
Restaurants, cafes, retail stores, salons and spas, dental and healthcare practices, cannabis dispensaries, auto service, gyms, and other service businesses. Any business where a customer is served or makes a purchase can be mystery shopped.
What is a customer experience audit?
A customer experience audit is a structured evaluation of what a real customer encounters at your business: greeting, service quality, speed, product knowledge, cleanliness, and the checkout experience, scored objectively and backed by photos so you can act on it.
Do you offer mystery shopping across all of Canada?
Yes. Undercover Shopper is a national online service with vetted local shoppers in cities coast to coast, from Vancouver and Calgary to Toronto, Ottawa, Montreal, and Halifax. There is no storefront to visit. You book online and we dispatch a shopper near your business.
Stop guessing. Start watching.
Book your first mystery shop in 60 seconds and have a real undercover shopper in your business this week.