UndercoverShopper
A customer using their phone in a busy independent cafe

Trusted by 1,000+ Canadian businesses

See what your customers see. Even when you’re not on the floor.

We send vetted undercover agents into your business, document everything they experience, and deliver a structured report within 72 hours. No sales call. No long contract.

72 HRS
Turnaround time
GPS
Verified visits
0
Contracts required

Inspecting on-site operations across industries

Restaurants & Cafes
Boutique Retail
Dispensaries
Salons & Spas
Auto Service

The evidence

Most owners have no idea what happens on the shifts they don’t work.

We’ve run 1,000+ shops across coffee, restaurants, retail, dispensaries, salons, and auto service. These are the patterns that keep showing up:

62%
Greeting rate within 30 seconds

Most operators assume it’s above 90%.

20%
Staff who attempted any upsell at the register

The cheapest revenue lift you’re not getting.

6.2/10
Average customer experience score

Across all categories. Where does yours sit?

43%
Visits with a compliance or cleanliness issue

Most are invisible to ownership until a customer complains.

Every number above came from a real undercover visit. See what a report looks like →

Why businesses choose us

Real insights.
Real results.

  • Detailed scoring across customer service, speed, cleanliness & more
  • Photos, timestamps & GPS verify every visit
  • Data that helps you train, improve, and keep customers coming back
  • One-time shops or recurring monitoring — you decide
  • No contracts. No commitments.

Book your first mission

One visit. One report. One number you didn’t have yesterday.

Single Mission

Most popular
$138.60$208.60
Summer special
  • One in-person visit by a vetted local agent
  • Full structured report within 72 hours
  • 4+ required photos with GPS coordinates + time stamps
  • AI-screened narrative + operator action notes
  • No contract. No auto-renew. Pay per shop.
Book an Inspection →

Need multiple visits or annual monitoring? See all plans →

Stop guessing. Start watching.

Book your first mission in 60 seconds and have a real agent in your business this week.