UndercoverShopper

Field-tested mystery shopping for Canadian operators

See what your customers see — even when you’re not on the floor.

We send vetted undercover agents into your business, document everything they experience, and deliver a structured report within 72 hours. No sales call. No long contract.

Book an Inspection →How it works

Restaurants · Retail · Cafes · Dispensaries · Salons · Auto

Mission #UC-2847
Report ready
Cafe location · downtown
Visit: Tue 2:14pm · Agent stay: 23 min
Entry
Counter
Bathroom
Greeting within 30s62%
Upsell attempted20%
Cleanliness88%
Wait time74%
Operator note: Counter staff missed eye contact on 3 of 4 walk-ins. Pastry case had 2 empty shelves at 2pm rush.

The evidence

What 1,000+ shops exposed.

We’ve run mystery shops across coffee, restaurants, retail, dispensaries, salons, and auto service. These are the patterns that keep showing up:

62%
Greeting rate within 30 seconds

Most operators assume it’s above 90%.

20%
Staff who attempted any upsell at the register

The cheapest revenue lift you’re not getting.

6.2/10
Average customer experience score

Across all categories. Where does yours sit?

43%
Visits with a compliance or cleanliness issue

Most are invisible to ownership until a customer complains.

Every number above came from a real undercover visit. See what a report looks like →

Book your first mission

One visit. One report. One number you didn’t have yesterday.

Single Mission

Most popular
$180.60$208.60
Summer special
  • One in-person visit by a vetted local agent
  • Full structured report within 72 hours
  • 4+ required photos with GPS coordinates + time stamps
  • AI-screened narrative + operator action notes
  • No contract. No auto-renew. Pay per shop.
Book an Inspection →

Need multiple visits or annual monitoring? See all plans →

Frequently asked

Quick answers before you book.

How is this different from the mystery-shopping service I tried before?
Two things: AI-screened reports and operator review. Most providers send you whatever the shopper wrote. We screen narratives for templated or generic language, kick back anything that fails, and add an operator note that flags the two or three things worth acting on. The result reads like notes from a colleague, not a checklist.
How do I know the agent actually went?
Every report ships with four required photos — entrance/exterior, register, a product on display, and bathroom or service area — each carrying GPS coordinates and a device-side time stamp. We match the photo GPS against your business address before the report is delivered. No verification, no report.
How fast is the report?
The SLA is 72 hours from the time the agent submits, but most reports come back same-day or next-day. Custom or multi-visit missions (Triple Tap, Full Recon) take longer end-to-end because the visits are spread across the booking window.
Is there a contract?
Not on one-time missions. Pay per shop, no auto-renew. Annual monitoring plans are billed once for the year so you can budget the whole engagement up front — still no auto-renew at the end of the term.

Stop guessing. Start watching.

Book your first mission in 60 seconds and have a real agent in your business this week.

Book an Inspection →See pricing